At **Trustpilot Review Exporter** ("we", "our", or "us"), we prioritize your privacy. This Privacy Policy details how we handle user data regarding our Chrome Extension and backend services.
1. Information We Collect
To deliver our service, we collect and process the following information:
- Account Information: When you register or sign in via Google OAuth, we collect your name, email address, and avatar URL to authenticate your account and manage your active license.
- Usage Data: We record the quantity of reviews processed under your session. This counter ensures accurate limits calculation for users on our Free Starter Plan.
- Device Identification: We generate and save a secure, anonymous device fingerprint locally and on our backend database to prevent abuse of the Free Plan review limits.
2. Scraped Review Data (Client-Side processing)
All review scraping and conversion processes are executed strictly inside your browser environment (client-side):
- We do not upload, transmit, or store the contents of your exported reviews, customer names, review text, or purchase items on our servers.
- The exported reviews are converted into CSV templates locally and downloaded directly onto your computer storage.
3. How We Use the Information
We use your data to:
- Provide and maintain the authentication system.
- Track usage counts and verify license validity (Free vs. Pro Plan).
- Respond to support queries and process purchases securely.
4. Third-Party Integrations
We leverage trusted third-party providers for critical functions:
- Google OAuth: Handles secure login sessions without storing passwords.
- Creem Payment Gateway: Handles secure transactions and checkout sessions. We do not store credit card numbers or financial details on our database.
5. Security of Data
We apply standard security protocols to safeguard your account metadata. However, no database transmission over the Internet is 100% secure. If you suspect any account compromise, notify us immediately.
6. Data Erasure & Rights
You have the right to request access to or complete erasure of your account metadata at any time. To request deletion, please contact us at support@trustpilot-exporter.com.
7. Changes to Policy
We may update this policy periodically to reflect operational, legal, or regulatory adjustments. We advise checking this page occasionally for updates.